Shipping & Returns

Processing

Orders are picked and packed within 1 to 2 business days. Orders placed on a weekend or a public holiday begin processing the next business day. You will get a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.

Delivery

Once shipped, delivery time depends on the destination and the method selected at checkout. Available methods and their costs are shown at checkout after you enter your address, so you see the real figure before you pay.

We ship internationally wherever our fulfillment partner delivers. For international orders, import duties and taxes may be charged on arrival by your local customs authority. Those charges are set by your country, not by us, and are the recipient's responsibility.

Sales tax

Sales tax is calculated automatically at checkout based on your delivery address and the jurisdictions in which we are registered.

Returns

If something is not right, you can return it within 30 days of delivery. To be accepted, items must be unworn, unwashed, free of odors and marks, and in their original condition with any tags still attached.

To start a return, email us with your order number and what you would like to do. We will send you return instructions. Please do not send anything back before contacting us, as returns received without prior notice can be delayed.

Refunds

Once your return arrives and passes inspection, your refund is issued to the original payment method. Depending on your bank it can take a further 5 to 10 business days to appear on your statement. Original shipping charges are not refunded unless the item arrived faulty or we sent the wrong thing.

Exchanges

The fastest way to exchange for a different size or color is to return the original for a refund and place a new order, so you are not waiting on the return to arrive before the replacement ships.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will put it right at our cost, including return postage.

Lost or delayed parcels

If tracking has not updated for more than 7 business days, get in touch. We will open an inquiry with the carrier and keep you posted.

Questions

Anything not covered here, contact us (/contact) and we will sort it out.