Privacy Policy | Zodechi

This policy explains what Zodechi LLC collects when you use this site, why we collect it, and what we do with it.

What we collect

Order information. Your name, email address, shipping and billing address, phone number if you give one, and what you ordered.
Account information. If you create an account, your email address and a securely hashed password. We never store your password in a readable form.
Payment information. Card details are entered directly with our payment processor. They do not pass through and are never stored on our servers.
Messages. Anything you send us through the contact form or by email.
Usage data. Basic technical information such as pages viewed, browser type, and referring site.

Why we collect it

To take payment for, fulfill, and deliver your order.
To send order confirmations, shipping updates, and receipts.
To answer your questions and handle returns.
To detect and prevent fraud.
To send marketing email, but only if you have asked us to. You can unsubscribe from any marketing email at any time using the link in it.

Who we share it with

We do not sell your personal information. We share only what is needed with the companies that make the store work:

Payment processing. Stripe, to take payment securely.
Fulfillment and delivery. Our fulfillment partner and the carrier, so your order can be made and delivered.
Email delivery. The service that sends your order confirmations and any newsletter you signed up for.
Legal. Where we are required by law to disclose it.

Cookies

We use cookies and local browser storage to keep your cart between visits, keep you signed in, and understand how the site is used. You can block or clear cookies in your browser settings, though the cart and sign-in will stop working if you do.

How long we keep it

Order records are kept as long as we are required to for tax and accounting purposes. Account data is kept until you ask us to delete it. Marketing contacts are kept until you unsubscribe.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us and we will action it. We may need to keep certain order records where the law requires it, and we will tell you if that applies.

Security

The site runs over HTTPS. Passwords are hashed. Payment card details never touch our servers. No system is perfectly secure, but we take reasonable steps to protect what we hold.

Children

This site is not directed at children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update this page and change the date below.

Contact

Questions about this policy? Get in touch (/contact).